g2777 Privacy Policy

This Privacy Policy ("Policy") sets out how g2777 ("g2777", "we", "us", "our") collects, processes, stores, and shares personal data relating to users ("you", "your") of the g2777 website, mobile platform, sportsbook, casino, and all associated services (collectively, the "Platform"). This Policy forms part of the g2777 Terms and Conditions and should be read alongside them. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

g2777 is committed to protecting your personal data and handling it with the highest standards of care, transparency, and security. We do not sell your personal data to third parties. We collect only what is necessary to deliver our services, comply with legal obligations, and maintain a safe betting environment for all players across Bangladesh, Dhaka, Chittagong, Sylhet, and beyond.

g2777 collects personal data from you directly when you register, use the Platform, make deposits or withdrawals, or contact our support team, and indirectly through automated means when you browse the Platform. The categories of personal data we collect are as follows.

We do not collect special categories of sensitive personal data (such as health data, biometric data, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation) unless you voluntarily disclose such information to our support team in the context of a responsible gaming request, in which case it will be processed solely for that purpose.

g2777 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose not described in this Policy without first notifying you and, where required, obtaining your consent. The purposes for which we process your personal data are as follows.

• Account creation and management: to register your account, verify your identity, maintain your account preferences, and process requests such as password resets or account closure.
• Service delivery: to process deposits and withdrawals, settle bets, award bonuses, operate live casino and slots sessions, and deliver all features of the Platform.
• Fraud prevention and security: to detect, investigate, and prevent fraud, money laundering, unauthorised account access, bonus abuse, and any other form of prohibited activity on the Platform.
• Legal and regulatory compliance: to fulfil obligations under anti-money laundering regulations, KYC requirements, tax reporting obligations, and any other applicable law.
• Responsible gaming: to monitor betting patterns and identify players who may be experiencing gambling-related harm, and to apply responsible gaming tools including deposit limits and self-exclusion when requested or when legally required.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates by email, where you have consented to receive such communications. You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing email.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. Our fraud and risk systems flag cases for human investigation; no account is permanently suspended solely by algorithm without a manual review step.

g2777 processes personal data only where a valid legal basis exists. The legal bases we rely on are as follows.

• Contractual necessity: processing required to perform our contract with you, including account registration, deposits, withdrawals, and bet settlement.
• Legal obligation: processing required to comply with applicable anti-money laundering laws, KYC regulations, tax reporting obligations, and any court or regulatory order.
• Legitimate interests: processing necessary to prevent fraud, protect the security of the Platform, and improve our services — where these interests are not overridden by your data protection rights.
• Consent: processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

g2777 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Service providers: payment processors (including bKash, Nagad, Rocket, Upay, and card payment gateways), identity verification services, fraud detection systems, cloud hosting providers, and customer support software vendors who are contractually bound to process data only on our instructions and to maintain appropriate security measures.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other licensed game studios may receive session data (game ID, bet amounts, session duration) required to operate their games within the g2777 Platform. These providers process data under their own privacy policies and are bound by data processing agreements with g2777.
• Regulatory and law enforcement authorities: where we are required by applicable law, court order, or regulatory direction to disclose personal data, we will do so to the minimum extent required and, where legally permissible, will notify you of such disclosure.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of g2777's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed.

All third parties with whom g2777 shares personal data are required to respect the security of your data and to treat it in accordance with applicable data protection law. g2777 does not permit our service providers to use your personal data for their own purposes and only permits them to process your personal data for specified purposes in accordance with our instructions.

g2777 uses cookies and similar tracking technologies to operate the Platform, analyse usage patterns, and (where you have consented) deliver relevant promotional content. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access files stored on your device. The categories of cookies we use are as follows.

• Essential cookies: required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing you from using the Platform.
• Analytical cookies: used to collect aggregated, anonymised data about how players navigate and use the Platform, enabling us to identify and fix usability issues and improve the player experience. This data does not identify you personally.
• Preference cookies: used to remember your language preference, display settings, and responsible gaming configuration so that your preferences are retained across sessions.

You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the Platform. For further information about the cookies we use and how to manage them, please contact our support team.

g2777 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, including the performance of our contract with you and compliance with applicable legal obligations. In practice, this means that account data and transaction records are retained for a minimum of 5 years from the date of account closure or the last transaction (whichever is later) to satisfy anti-money laundering record-keeping requirements. Analytical and usage data may be retained in anonymised or aggregated form for longer periods for statistical purposes.

Where you request deletion of your account or exercise your right to erasure, g2777 will delete or anonymise personal data that is no longer required for legal or regulatory purposes within 30 days of receiving and verifying your request. Data that must be retained to meet legal obligations will be securely isolated from active processing systems during the retention period.

g2777 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular penetration testing and security audits, and automated intrusion detection systems.

While we take all reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, g2777 will notify you without undue delay and will take all appropriate remedial steps to contain and mitigate the breach.

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by g2777. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing based on legitimate interests.
• Right to data portability: where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object at any time to processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, on grounds relating to your particular situation.

We will not charge a fee for exercising your rights unless your request is clearly unfounded or excessive. In such cases, we may charge a reasonable fee or refuse to comply with your request, but we will notify you of the reason. We may need to verify your identity before processing a data rights request to ensure your data is not disclosed to an unauthorised person.

The g2777 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account with g2777 or submitted personal data to us, please contact our support team immediately at [email protected]. Upon verification, we will take immediate steps to delete the account and all associated personal data. Age verification is a mandatory step in the g2777 registration process and we use identity verification procedures to enforce this requirement.

The g2777 Platform does not contain links to external third-party websites. If you navigate away from g2777 to a third-party site through any means, please be aware that those sites have their own privacy policies and g2777 has no responsibility or liability for the content or privacy practices of any third-party site. This Policy applies solely to the g2777 Platform.

g2777 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered players by email. The most current version of this Policy is always available on the Platform.

Your continued use of the g2777 Platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any changes to this Policy, you should discontinue your use of the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by g2777, please contact our support team. Our team is available 24 hours a day, 7 days a week, including Bangladesh Standard Time (BST, UTC+6) business hours and public holidays. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.

Contact email: [email protected]. Please include your registered username and a clear description of your privacy request or enquiry in all correspondence to enable our team to assist you as efficiently as possible. This email address is displayed as plain text and is not a clickable link.